Caring for your carpet

  1. Unpack the carpet, removing its plastic packaging. It is important that the fibres are aired out so that they acquire the optimum feel and height. Remember that once removed, the plastic packaging should be deposited into the corresponding recycling container.
  2. When you receive the carpet, check that it corresponds to the specifications of your order (colour, sizing…) and that it hasn’t sustained any damage during transportation. If the packaging is damaged and the carpet has been affected in any way, be sure this is duly written on the delivery note. If you notice any anomaly we kindly ask that you contact the distributor immediately.
  3. Do not place heavy objects on top of the rolled carpet as these can cause creases or deformities in the pile.
  4. Our carpets are entirely handmade and no two are the same. Minor variations in size and color form part of their unique character.
  5. A doormat at the entrance to your home, office or premises is important to prevent dust or humidity from reaching the carpet. Avoiding this will help maintain your carpet.
  6. Prolonged exposure of the carpet to sunlight can produce discoloration. We recommend that you periodically change the position of your carpet by rotating it 180º. This will also help curtail any significant deterioration in well-trodden areas.


It is very important to prevent dust and dirt particles from accumulating in the carpet. We therefore recommend that you vacuum the carpet regularly, especially in well-trodden areas.
Bear in mind that when we step on a carpet, dirt particles become ingrained in the pile, making their extraction more difficult and provoking premature wear and tear of the fibres. Thorough vacuuming can prevent this from occurring.

Thorough vacuuming consists of:

  1. ¡Vacuuming the carpet following the direction of the pile, never against it.
  2. Always using a vacuum nozzle without a brush, to prevent fibres from coming loose.
  3. Avoiding the use of motorized brushes, as they are harmful to the carpet.
  4. Always using a high vacuuming setting, suitable for extracting dirt from between the fibres. Low settings will only eliminate the particles on the surface rendering the cleaning incomplete.

It is perfectly normal for cut pile carpets to shed small fibres over the course of time, which form fluff or fuzz. This is due to fibres that have remained loose or twisted when the fibres were cut. Over time and with frequent vacuuming, this will cease. Do not attempt to remove these fibres manually or using brushes as this may damage the carpet.

Over time, some loose ends may appear on the surface of the carpet. In this case you should NOT pull them, rather, you can trim them to the same length as the rest of the pile using scissors. These loose ends are the result of use and vacuuming, and are caused by fibres that have remained folded within the pile during the shearing process and which can emerge through use.

If a cigarette falls onto the carpet it can produce a small burn. The mark can be removed through brushing or light scraping.

Carpets are rolled with a certain pressure to best withstand transportation, but small creases or folds are sometimes unavoidable. These will disappear within a few weeks once the carpet is unrolled. The use of a vacuum cleaner will also help the fibres to recover their original shape.

Areas of the pile that are flattened by heavy furniture can be restored by moistening the area with water and brushing it with a soft brush until it recovers its original height

Stain removal

Any liquid spilled on the carpet will trap dust particles found in the pile and will seal them on the surface. Therefore, in order to prevent stains, it is essential that you vacuum the carpet regularly and act quickly when any liquid is spilled on the surface. It’s important to note that certain domestic cleaning products, such as bleach, rust removers and oven cleaners are very aggressive and can discolour or damage the fibres of your carpet. The use of ammonia is only recommended in small quantities when diluted in plenty of water.

The golden rule is to act quickly.

It is vital to not let the stain dry before attempting to remove it.

The first step is removing the excess from the spillage: if it’s a solid, use a teaspoon or the tip of a knife, if it’s a liquid blot the area with a paper napkin or a clean cloth.

Once the excess has been removed, follow these instructions:

a. For water-soluble stains

Apply a sponge or damp towel dipped in a solution of water and detergent specifically designated for wool over the stained surface and remove the excess moisture with a clean cloth or paper napkin. Repeat the procedure until the stain stops producing dirt and disappears. Under no circumstances should you scrub the stain, as this will spread it and further damage the surface of the pile. Rinse the surface with a clean cloth moistened in lukewarm water and place a thick dry cloth or paper napkin over the area, pressing it down with a heavy object. Change the cloth or napkin once or twice and then let the area fully dry.

b. For oil-based stains

Moisten the corner of a towel with a small amount of dissolvent (alcohol, acetone, thinner...) and apply the towel to the stained area. Do not pour the dissolvent directly onto the pile, as this could damage the carpet’s backing or adhesive. Apply the product from the outer part of the stain inwards to avoid spreading. Once the stain has been removed, dry the fibres with a clean towel or with a hair dryer. Don’t forget to use gloves to avoid potential skin irritation

Some stains require testing on a small area of the stain using water and soap or dissolvent to determine the most suitable treatment.

We recommend the use of soaps or neutral detergents (neither alkaline nor those with a high pH) to avoid any alteration in the colour of the carpet.


At-home Cleaning

Various products exist in the market for easy cleaning of your carpet, but we recommend using dry foam or a high-quality shampoo in compliance with the manufacturer’s instructions. Before proceeding to wash the carpet, thoroughly vacuum it. In some countries, products are available in a granulated format, consisting of detergents and small quantities of dissolvent. These products are scattered uniformly over the carpet and act by dissolving stains and absorbing dirt. Once they have fulfilled their function, they are then vacuumed up. If you are using such products, be sure to closely follow the manufacturer’s instructions.

Professional Cleaning

The most recommendable system of professional cleaning is injection-extraction, which is carried out by a machine attachment that injects jets of soapy solution into the pile and simultaneously vacuums. Once the process is complete, the machine will have successfully vacuumed up to 90% of the moisture. The injection-extraction system is used by some carpet-cleaning professionals who possess the appropriate machinery and in some cases the procedure can be carried out at home. Before proceeding with an intensive cleaning process, remember that it is important to thoroughly vacuum the carpet to extract the greatest possible quantity of dust and dirt particles.

After cleaning the carpet, avoid stepping on it and allow it dry completely until the moisture has evaporated. Never roll a wet carpet because the fibres can be irreparably damaged.

We waive any responsibility for damage a carpet may sustain as result of maintenance and/or cleaning, given that cleaning procedures applied are beyond our control.